Return Policy
Enjoy zero restocking fees & free shipping on exchange items going to you in December(details below)
Exchanges
Click to see why we have the best saddle return/exchange policy on the PLANET.If you purchased an item, you can exchange the unused item for another of similar or greater value following the Return policy guidelines below.
With our December Special, when you exchange an item there is no restocking fee on the returned item and we will pay for the shipping on any exchange items totaling over $99!(continental USA orders) going to you. We are the only saddle shop to offer free shipping on exchange items. Return shipping is the customer's responsibility but ask if we can help keep the cost down for you!
Please call 1-800-448-1602 or email support@horsesaddleshop.com for any exchanges.
Returns
We want you to be satisfied! We back all items we sell and offer a 30 Day money back guarantee provided the following:- Timeline: The item must be shipped back within 30 Days from delivery.
- RMA#: Contact us at to get your RMA# before shipping. Call 1-800-448-1602 or email support@horsesaddleshop.com
- Restock Fee: There is a 5% restock fee on returned items, BUT under our December Special, if you exchange for an item of similar or greater value, we will not charge the restock fee AND if your exchange item(s) total at least $99 and it's shipping in the continental USA, we will pay for the shipping of your exchange order going to you!
You can even return a Special Order custom saddle with an additional 5% return fee unless your order designates otherwise! - Condition:Unused item will contain no scuffs, scratches, dirt, or horse hair with original packaging and tags
Boots should be returned with the boot box in good condition (no tape or shipping labels on the boot box) - Shipping: Shipping charges from the original order are non-refundable
Return shipping is the customer’s responsibility and non-refundable (returns and exchanges)
International Customers: Ship returns with USPS. If you choose to use another carrier, Brokerage Fees are your responsibility; Collect on Delivery (COD) shipments will be refused. - Cancellations:
There is no cancellation fee for a special order or back-ordered saddle that is canceled within 1 week of the order date. Special order or back-ordered saddles will have a 5% cancellation fee if cancelled after 1 week of ordering
*Please Note - We cannot accept returns for the following categories: DVDs, Books, Bits, and large quantity orders.
Defective items and warranty work
If you receive a defective item that is outside of the normal quality of the manufacturer or if you need warranty work, HorseSaddleShop.com will assist with either the repair of the item or replace the item with the same model number, color and size. We require a digital photograph of the defect to determine the condition of the item. Shipping may or may not be covered by the manufacturer.
Some problems can be fixed without sending the item back and forth.
All warranty work must be within the manufacturer's specified warranty period and is usually performed through the manufacturer. Used and clearance saddles do not carry a manufacturer's warranty.
Secure ordering and your privacy
Privacy Policy for Horse Saddle Shop, Inc
If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at support@horsesaddleshop.com.
At www.horsesaddleshop.com we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by www.horsesaddleshop.com and how we use it.
Text and Email Marketing
Horse Saddle Shop only adds emails to our marketing list that are willingly provided by signing up on our mailing list box at the site or approved in the shopping cart information by the customer. Horse Saddle Shop only uses SMS texting for support function as requested by phone, chat, email, or text request initiated by the customer. Horse Saddle Shop does not use text marketing.
Log Files
Like many other Web sites, www.horsesaddleshop.com makes use of log files. These files merely logs visitors to the site - usually a standard procedure for hosting companies and a part of hosting services's analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Cookies and Web Beacons
www.horsesaddleshop.com uses cookies to store information about visitors' preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors' browser type or other information that the visitor sends via their browser.
DoubleClick DART Cookie
→ Google, as a third party vendor, uses cookies to serve ads on www.horsesaddleshop.com.
→ Google's use of the DART cookie enables it to serve ads to our site's visitors based upon their visit to www.horsesaddleshop.com and other sites on the Internet.
→ Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html
Our Advertising Partners
Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include .......
While each of these advertising partners has their own Privacy Policy for their site, an updated and hyperlinked resource is maintained here: Privacy Policies.
You may consult this listing to find the privacy policy for each of the advertising partners of www.horsesaddleshop.com.
These third-party ad servers or ad networks use technology in their respective advertisements and links that appear on www.horsesaddleshop.com and which are sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by our site's third-party ad networks to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on the site.
www.horsesaddleshop.com has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.horsesaddleshop.com's privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. You may find a comprehensive listing of these privacy policies and their links here: Privacy Policy Links.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites. What Are Cookies?
Children's Information
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity.
www.horsesaddleshop.com does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that www.horsesaddleshop.com has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.
Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there.
This policy does not apply to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our privacy policy and agree to its terms.
Update
This Privacy Policy was last updated on: Wednesday, September 12th, 2018.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Northern Indiana store
Interested in visiting Horse Saddle Shop? Check out our Northern Indiana retail store. We're just south of the Indiana/Michigan stateline near South Bend with a store full of saddles and tack!